OIT Service Level Agreements

Below are the Service Level Agreements that OIT currently has with different departments on campus that outline the support that we will provide them, and to what extent.

This repository will be updated as new agreements are made between OIT and other campus departments.

User Support Services SLAs

• Architecture Department
• Art Department
• Graduate School of Education
• Intensive English Language Program
• Office of Academic Affairs/Center for Academic Excellence
• School of Social Work

Information Technology Services SLAs

• School of Extended Studies/Capital Center

Telecommunications (MOU)

• Memorandum of Understanding with Housing, Bulk Rate Services