Contacting the User Support Services Helpdesk

About the Helpdesk

The User Support Services Helpdesk at Portland State University is the first stop for Faculty, Staff, and Students needing assistance with PSU technology resources. Helpdesk technicians are available to support and troubleshoot accounts and network connectivity for students, and provide in-depth hardware and software support for staff and faculty members. If you have questions, the Helpdesk has the answers!

How to get help

• Contact the Helpdesk via phone at 503.725.HELP(4357).
• Send an email requesting assistance to help@pdx.edu
• Visit the Helpdesk in the basement of Smith Memorial Student Union, room 18. Users experiencing wireless connectivity issues are especially encouraged to visit in person for hands-on troubleshooting.
• Send us inter-campus mail to mail code COMP

When can I get help?

Helpdesk hours are as follows for the duration of the academic term:

• 8 AM to 9 PM Monday through Thursday
• 8 AM to 8 PM Friday
• 10 AM to 4 PM Saturday
• 10 AM to 2 PM Sunday
• For the first two weeks of the academic term, the Helpdesk will maintain telephone-based support until 11 PM Monday through Thursday.

During breaks and Summer Term, Helpdesk hours are as follows:

• 8 AM through 6 PM Monday through Friday
• Closed Saturday and Sunday

If you encounter failure of a critical system (such as Blackboard or the PSU Homepage being unavailable) outside of business hours, please call 503-725-4537 and select option '2' from the automated menu. An on-call technician will be notified of the outage.