I lost a file or email, what is PSU's data retention policy?

If you deleted an important file or folder from the I drive, or an important message from your email account, it may be possible to recover them. PSU backs up data on its servers nightly, and then retains that data for up to thirty days. Due to space constraints data older than thirty days is not retained. Since backups occur nightly, a file that was created and deleted during the same day will not be part of any backup, and thus cannot be restored.

If you need to restore files on your H: or I: drive, you may first try to restore them by following the instructions in this article:

• Restoring Files and Folders in Windows

To request that data be restored by OIT, please submit a request using one of the forms below. 

Request Forms:

• Email restore request form
• File restore request form

Please contact the User Support Services Helpdesk at 503.725.435 or help@pdx.edu if you have any further questions or concerns.