Helpdesk Services

OIT Training Schedule - Spring 2012

OIT Training Registration

New! Google Apps classes have been moved to this page and are available in April!

Please note that due to budget cuts in OIT, we will not be offering OIT software workshops (general computers, Adobe, MS Office) until after Summer quarter.

D2L workshops and Google training are still being offered.

We apologize for any inconvenience this has caused. Please check back after Summer quarter!

Odin Account Manager (OAM)

About OAM

The Odin Account Manger (OAM) allows Faculty, Staff, Students, and Affiliates to manage their PSU computer account, otherwise known as an "Odin" account.  You can:

• Create/setup your PSU computer account

• Change your password

• Change your secret questions

• Update your directory information (employees only)

How to use OAM

If you already have an Odin account you can log into OAM here: https://oam.pdx.edu

How to Use OAM to Create your Odin Account

This article will describe the process of creating a new ODIN account using the Odin Account Manager (OAM) system. OAM serves as a centralized account management site where you can create your account, change your password, and manage your mail options. Faculty and Staff will now be able to update their PSU Directory information directly though OAM.

Receiving Email Notifications for Google Mail

It is helpful to be notified when new messages come into your Inbox, especially when your Inbox may be open in another tab or window. Here are a couple of methods of achieving notifications. 

Bi-Query Terminal Services

Great news! For users of Windows 7 and Mac OSX you can now use Bi-Query on Windows Terminal Services. 

This removes the need for a local installation of Bi-Query, and allows you to access the data warehouse no matter what operating system you are using.

Removing Email Attachments

This resource will help you in the process of detaching attachements from email messages.

Only the messages under 25 MB will be migrated to Google Mail.
If you migrate without detaching large attachments, any messages larger than 25MBs will not be migrated. 

Here are the instructions for detaching large attachments using various email clients:

Thunderbird

Mac Mail

Restoring Email in Google Mail

The Office of Information Technologies is not able to restore emails in Google Mail once they have been deleted. 

If you have deleted a message permanently, by clicking Delete Forever in your Spam or Trash, you won’t be able to recover the messages.  If you've moved a message to Trash, by clicking Delete, and it has been fewer than 30 days, you haven't permanently deleted it.

Automatic Google Groups for Classes in Banner

Two weeks prior to the start of each term, a Google Group will be created for each course in Banner. This group is temporary and will be deleted one week after the first day of the following term.  Features of these groups include:

Determining your computer's model

This article will guide you through the process of determining your computer's model for PC or Mac. Follow these simple steps below:

 

For PC:

1. You will need to go to the Start icon on the bottom left of the screen.

2. You will then select > All Programs from the list of available programs.  

3. You will then select > Accessories from the list.

4. Then select > System Tools

5. Then select > System Information

Email Delegation

This article will help you delegate access to your PSU Google Mail to another person. This will give them the ability to read, send, and delete messages on your behalf. An example of this access would be to give email rights to an admin in your organization, or office coordinator.  

Mail delegation grants access to ALL of your email, currently there is mechanism to restrict areas of your mailbox.
This process does NOT grant access to any other part of Google Apps.